About

School Helpdesk

This is a helpdesk system built by techs for techs to support their schools.

Log a ticket Look up my tickets Privacy & security

What this site is

One place for school IT support

School Helpdesk is a purpose-built web system for managing school support tickets, technician queues, email intake, and ticket history.

It was developed to give Victorian government schools and school technicians a simple, modern way to record and manage ICT support requests. It was created in response to the lack of suitable free solutions for smaller schools and is designed to make communication between school staff and technicians easier.

Built for schoolsThe workflow is designed around the daily needs of schools, technicians, teachers and support staff. Built by techniciansFocused on practical queue management, clear ticket history and efficient communication between teams. Built to evolveDeveloped through real-world experience and ongoing feedback from technicians supporting schools every day.

Website contact

Help with this site

For issues with the helpdesk website itself, contact the site owner.

Developed and maintained byJason Broekhuizen Contact emailhelpdesk.support@edustar.tech

This contact is for the website, access, errors, suggestions and system behaviour. Normal school IT support requests should still be logged through the ticket workflow.